FAQs
Frequently Asked Questions
Where is Safaricom Two Rivers located?
Safaricom Two Rivers is conveniently located on the 1st Floor of Two Rivers Mall, Nairobi. Visit us for Safaricom customer care, M-PESA services, smartphones, accessories, and business solutions.
What services are available at Safaricom Two Rivers?
We offer a wide range of services including SIM card registration, SIM replacement, line upgrades, M-PESA assistance, smartphone sales, device accessories, internet solutions, and customer support.
Can I get an M-KOPA phone at your store?
Yes. Eligible customers can apply for M-KOPA smartphones and enjoy flexible payment plans. Visit our store and our team will guide you through the application process.
Do you sell smartphones?
Yes. We stock a variety of smartphones from leading brands including Samsung, Apple iPhone, OPPO, Xiaomi, TECNO, Infinix, Nokia, and M-KOPA devices.
Do you offer SIM replacement services?
Yes. If your SIM card is lost, damaged, or requires replacement, visit our store with a valid identification document for assistance.
Can I register a new Safaricom line?
Absolutely. We provide new SIM card registration services in compliance with Communications Authority of Kenya requirements.
Do you assist with M-PESA issues?
Yes. Our team can help with account inquiries, PIN resets, transaction guidance, and other M-PESA-related services.
Do you sell phone accessories?
Yes. We offer a selection of genuine phone accessories including chargers, earphones, screen protectors, phone cases, power banks, and more.
What are your operating hours?
Safaricom Two Rivers is open throughout the week to serve you:
- Monday to Saturday: 9:00 AM – 7:00 PM
- Sunday: 10:00 AM – 6:00 PM
Visit us at Two Rivers Mall for Safaricom services, M-PESA support, smartphone sales, M-KOPA devices, accessories, SIM replacement, and customer care assistance
How can I contact Safaricom Two Rivers?
You can contact us by phone +254706617431,
visit our store at Two Rivers Mall,
visit our website at safaricomtworivers.com for the latest information and promotions.
Why choose Safaricom Two Rivers?
We provide professional customer service, genuine devices and accessories, expert technical support, M-PESA assistance, and convenient access to Safaricom products and services under one roof.