Terms of Use

Effective Date: June 30, 2026

Welcome to safaricomtworivers.com. These Terms of Use govern your access to and use of our website. By accessing, browsing, or using this website, you agree to comply with these Terms of Use. If you do not agree with these terms, please do not use this website.

1. About Us

Safaricom Two Rivers provides telecommunications products and services, including mobile phones, accessories, SIM and eSIM services, device repairs, and related products and services through this website and our physical store.

2. Acceptance of Terms

By using this website, you confirm that:

• You are at least 18 years old or are using the website under the supervision of a parent or legal guardian.
• You have the legal capacity to enter into binding agreements.
• You agree to comply with all applicable laws and regulations.

3. Permitted Use

You may use this website only for lawful purposes. You agree not to:

• Use the website for fraudulent or illegal activities.
• Attempt to gain unauthorized access to our systems or networks.
• Upload malicious software, viruses, or harmful code.
• Interfere with the security or proper functioning of the website.
• Copy, reproduce, or exploit website content without our written permission.

4. User Accounts

If you create an account, you are responsible for:

• Keeping your login credentials secure.
• Maintaining accurate account information.
• All activities that occur under your account.

We reserve the right to suspend or terminate accounts involved in suspicious, fraudulent, or abusive activity.

5. Product Information

We make every effort to ensure that product descriptions, specifications, pricing, and images are accurate. However:

• Product colours may vary depending on your device display.
• Specifications may change without prior notice.
• Product availability is not guaranteed until your order has been confirmed.

We reserve the right to correct any errors or inaccuracies at any time.

6. Orders and Payments

Submitting an order does not automatically constitute acceptance of that order.

We reserve the right to:

• Accept or decline any order.
• Cancel orders affected by pricing errors.
• Refuse transactions suspected of fraud.
• Request additional verification before processing an order.

Payments must be completed using the approved payment methods available during checkout.

7. Repairs and Service Requests

Repair estimates are based on the information available at the time of inspection and may change if additional issues are discovered.

Customers are responsible for backing up all personal data before submitting devices for repair. Safaricom Two Rivers is not liable for the loss of data during diagnostics, repair, software updates, or device restoration.

8. Intellectual Property

All website content, including but not limited to:

• Logos
• Graphics
• Product images
• Text
• Videos
• Icons
• Website design
• Software

is owned by or licensed to Safaricom Two Rivers and is protected by applicable intellectual property laws.

You may not copy, modify, distribute, or commercially exploit any content without prior written permission.

9. Third-Party Links

This website may contain links to third-party websites for your convenience. We do not control or endorse these websites and are not responsible for their content, services, privacy practices, or availability.

10. Disclaimer

This website and its content are provided on an "as is" and "as available" basis.

To the fullest extent permitted by law, Safaricom Two Rivers makes no warranties, express or implied, regarding:

• Website availability
• Accuracy of information
• Merchantability
• Fitness for a particular purpose
• Freedom from errors or interruptions

11. Limitation of Liability

To the maximum extent permitted by applicable law, Safaricom Two Rivers shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:

• Your use of this website.
• Delays or interruptions in service.
• Errors in website content.
• Unauthorized access to your information.
• Loss of profits, business, or data.

Our total liability relating to any claim shall not exceed the amount paid for the relevant product or service giving rise to the claim, where permitted by law.

12. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

13. Termination

We reserve the right to suspend or terminate your access to the website at any time, without prior notice, if you violate these Terms of Use or engage in unlawful or abusive conduct.

14. Changes to These Terms

We may update these Terms of Use from time to time. Updated versions will be posted on this page with a revised effective date. Continued use of the website after changes have been published constitutes acceptance of the revised Terms.

15. Governing Law

These Terms of Use shall be governed by and interpreted in accordance with the laws of the Republic of Kenya. Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the Kenyan courts.

16. Contact Us

If you have any questions regarding these Terms of Use, please contact us using the contact details provided on safaricomtworivers.com.

Thank you for choosing Safaricom Two Rivers. We appreciate your trust and look forward to serving you.